Shipping and Payment Information
Payment
On the checkout page, you will be presented with several payment options. Once you place your order, you will receive an email with detailed instructions on how to complete your payment.
Each order is processed individually — we do not have an automated payment system, ensuring a high level of personalized service. We do not store any customer payment data, guaranteeing your complete privacy. Payment is only made according to the instructions provided, adding an extra layer of security to your transaction.
Due to the nature of our business, we highly recommend using cryptocurrency payments. They offer maximum anonymity and security for our customers.
1. Shipping
All orders are shipped from Asian countries.
2. Discreet and Secure Packaging
Your package will be shipped discreetly and securely, with no indication of its contents or our branding. Our delivery success rate is 98%, but please note that there is a risk of delay.
3. Delivery Time
Delivery times vary depending on your location:
- USA and Canada: 9-15 business days after dispatch.
- Europe, including the UK: 8-14 business days after dispatch.
- Middle East: 8-14 business days after dispatch.
- Africa: 8-14 business days after dispatch.
- South America: 9-15 business days after dispatch.
4. Delivery Delays
Delivery delays may occur due to national holidays in the country of dispatch, or high order volumes.
5. Seized Packages at Customs
If your package is seized by customs, we offer one reship. You will need to provide proof of seizure, and you may choose to wait or change the delivery address for the reshipment. We only reship one time in case of customs seizure.
6. Lost Packages
If you fail to collect your package and it is returned to the sender, it is not considered lost and the responsibility falls on you. If the package is lost in transit, we will reship it.
7. Damaged Packages
If you receive a damaged package (e.g., leaks), you must record the unboxing process on video. We only accept claims for damaged items if a video of the unboxing is provided.
8. Order Tracking
We provide a tracking number for every order, allowing you to monitor the status of your shipment.
9. Shipping Cost
We offer a flat shipping rate of $25 for all orders, regardless of size.
10. Reship Delays
If your package is seized by customs, we recommend waiting a little before requesting a reship to reduce the risk of a second seizure. If you change the delivery address, no waiting period is required.
11. Bulk Orders
We also ship bulk orders. Please contact us for more information.
12. Product Authenticity
We guarantee that all our products are authentic and sourced exclusively from ZPHC. You can verify the authenticity of the products by visiting validation.zphc.com.